1. Conditions for Exchange

Products eligible for exchange must meet the following conditions:

• The product must retain its original tags, price labels, and packaging.

• The product must be unused, unaltered, and unwashed.

• The product must not be dirty, damaged, or have any unusual odors.

• Customers must record a full, unedited video when unboxing the package, ensuring all sides of the parcel, shipping information, and tracking number are visible.

• Exchanges are accepted for defective products (wrong color, size, or damaged) confirmed by either the customer or the delivery staff at the time of receipt. In such cases, RABII will cover the shipping costs.

• Customers may exchange products for a different color or size of the same type or for a product of equal or higher value. (If the new product is of lower value, RABII will not refund the difference.)

• Each product can be exchanged only once, and any shipping costs incurred will be borne by the customer.

• Exchanges are NOT accepted for:

  • Products damaged due to improper use or storage.
  • Discounted products or promotional items.
  • Custom-made products tailored to specific measurements as per the customer’s request.

2. Exchange Timeframe

• For in-store purchases or same-day delivery within Ho Chi Minh City: Exchanges are accepted within 24 hours of purchase/receipt.
• For suburban deliveries in Hanoi & Ho Chi Minh City: Requests must be made within 48 hours of receiving the package.
• For remote customers: The exchange timeframe will be based on the timestamp of the message confirming the exchange request sent to RABII.

3. Product Complaints

If customers have feedback or complaints regarding product quality, please contact our customer service hotline at 0703 622 628.

RABII WILL NOT process exchange requests that do not meet the stated conditions and deadlines.

1. Ordering Guide

Method 1: Online Ordering via Website

• Visit the website rabii.com.vn.

• Search for and select the desired product.

• Click on the product to view details, then select "Add to Cart".

• Check your cart and click "Checkout".

• Fill in the shipping information and choose a payment method.

• Confirm the order and wait for processing.

Method 2: Ordering via Hotline

• Call 0703622628 for consultation and order placement.

• Provide product information, quantity, and delivery address.

• Confirm the order with the consultant.

Method 3: Ordering via Social Media

• Customers can place orders via Facebook, Zalo of the store.

• Staff will confirm the order and provide payment instructions.

2. Payment Methods

• Cash on Delivery (COD): Applicable for domestic orders.

• Bank Transfer: Account details will be provided upon order confirmation.

• E-wallet Payment: Supports payments via Momo, ZaloPay, VNPay (if available).

3. Shipping Policy

• Delivery Time:

  • Urban areas: 1 - 3 business days.

  • Out-of-town areas: 3 - 7 business days.

• Shipping Fee: Depends on the delivery location and courier service.

• Courier Services: Delivery via Viettel Post, GHTK, J&T, or other suitable carriers.

4. Customer Support

• Customer Service Hotline: 0703622628

• Support Email: rabiivn@gmail.com

• Working Hce!ours: 08:00 - 18:00 (Monday - Saturday)

For any inquiries, please contact us for prompt assistan